MỤC TIÊU
OBJECTIVES
Trách nhiệm chính của Chuyên Viên Đảm Bảo Chất Lượng Ứng Dụng UB bao gồm việc thực hiện việc kiểm tra, phân tích đánh giá các sản phẩm, quy trình và trải nghiệm khách hàng trên ứng dụng di động UB. Vị trí này góp phần hoàn thiện và cải tiến các tính năng về mặt hệ thống đảm bảo sự vận hành của ứng dụng và báo cáo các vấn đề cũng như tồn đọng lên cấp trên.
UB Mobile Application Quality Assurance Specialist’s major responsibility is to conduct tests, do analysis to ensure quality of products, processes and customer experience in UB mobile app. This position contributes to completion and improvement of systems to ensure throughout operations of the app and escalation of issues and potential road blocks.
TRÁCH NHIỆM CHÍNH
KEY RESPONSIBILITIES
Identify issues, implement debugging process, investigate root causes and contribute to address or propose solutions to resolve issues before launching in production
Identify issues and potential opportunities to improve the customer on-boarding process. Proactively escalate/share inputs with product managers, to accommodate needed changes into product roadmap
Facilitate events of product and functionality tests with customers, volunteers and staff
Present data, recommendations to stakeholders
Other tasks, as per assignment of upper manager
YÊU CẦU
REQUIREMENTS
Trình độ học vấn
Education
University Graduate – major IT
Kinh nghiệm
Experience
Proven experience of at least 2 years in technical product development and technical product quality assurance
Preferred experience in Fintech
Kỹ năng
Skills
Language requirements: Vietnamese – Native, English – Fluent
Proven success in the following job competencies
Software Development or Software Quality Assurance
Digital Product Development
Problem solving
Analytical skills (Able to analyze customer journey metrics, Service Level Indicators from related fields)
Computer skills: advanced skills in Microsoft Office applications, specifically Power Point and Excel
• Chủ động, hướng tới kết quả và quyết đoán
Proactive, end-result driven, and decision making attitude
Yêu cầu khác (nếu có)
Other requirements (if any)
Innovative and creative, challenges accepted beliefs
Credible across service areas
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