1. Change requests and Projects:
- Conduct analysis of business and user needs in order to understand requirements. Lead and conduct interviewing tasks with business users.
- Convert the requirements/needs into technical models/terms/document that can be used by SW Development/System and DBA/Architect team to implement on internal applications.
- Working closely with IT development team and third-parties to design, validate, and manage the implementation of the solutions to requirements and apply Agile / Scrum
2. Maintain the updates of the documents developed during the requirement collection, analysis, system/application design.
- Testing Delivery: review test case, make the SIT, support for UAT
- Support Delivery: Support: Deliver Level 2 support for systems/applications to users for new projects/ CR delivered till stabilization. Make reports about user requirements, list of documentation, process of change requests
Undertake other tasks assigned by UH